If any additional repairs are
required, we need a written, signed authorization on invoice.
*** We require a written repair estimate from another company
**** UPS Call Tag Pick Up Service
is UPS 3 day, We bill you total for pickup with return shipping charges!
UPS PICK UP CALL TAG SERVICE FEES WILL
BE ADDED TO FINAL SHIPPING CHARGES ( U.S.A. ONLY )
MINOR REPAIRS 36-48 HOURS
MAJOR REPAIRS 5-8 BUSINESS DAYS
WE DO NOT GUARANTEE ANY REPAIR RETURNED ON ANY DAY THE CUSTOMER SPECIFIES.
IF NO REPAIR FORM OR INFO IS PROVIDED IN THE CASE OR BOX, NO ONE WILL CONTACT
YOU UNTIL YOU CALL OR E-MAIL!
ALL REPAIRS REQUIRE A SIGNED APPROVED INVOICE EITHER FAXED OR E-MAILED TO US
BEFORE ANY WORK IS STARTED!
IF AN ENDOSCOPE HAS ANY FLUID INVASION, THE ESTIMATE MAY TAKE 2 - 3 DAYS TO SEE
OUTCOME OF VACUUM OVEN DRYING RESULTS!
IF YOU NEED YOUR REPAIR URGENT RUSH, PLEASE CALL OR E-MAIL US TO CHECK IF
BACKLOGGED!
WE ARE NOT RESPONSIBLE FOR YOUR MISSED PROCEDURES IF REPAIR NOT RETURNED ON ANY
DATE YOU SPECIFY.
WE DO NOT PROVIDE LOANERS!
WE DO NOT SHIP REPAIRS WITHOUT A SIGNED / AUTHORIZED SIGNATURE OR WITHOUT
PAYMENT!
WE ARE NOT RESPONSIBLE FOR ANY MISSING ACCESSORIES SENT WITH ENDOSCOPE ( VALVES
CAPS ETC ) PLEASE DO NOT PUT IN WITH SCOPE UNLESS WE REQUEST ITEMS!
IF ENDOSCOPE IS NOT SENT IN PROPER SHIPPING CASE, WE ARE NOT RESPONSIBLE FOR ANY
DAMAGES DUE TO SHIPPING DAMAGE IN A " FOAM TYPE" BOX.
WE CANNOT REPAIR ACMI ACN 2 DUR-8 / STORZ SMALL DIAMETER SCOPES
PAYMENT BY CREDIT CARD, C.O.D. OR WIRE TRANSFER ONLY! ( HOSPITALS NET 30 )
price per each repair, As long as there is nothing else wrong with the
instrument, other problems quoted upon inspection. If Credit Card, Wire Transfer
or C.O.D, Fedex Shipping Only
These repairs have
not been approved by the manufacturer or the F.D.A. Purchase at your own risk.
For all FDA information Click Here
CCD Replacement Repairs may use Used OEM parts and are not Guaranteed and will
be sent back no repair if unable to repair.
Illumination Bundle / Stain Removal / Insertion Tube Replacement may result in
broken fibers ( Black dots ) in Fiberscope image bundles...
WITH INSERTION TUBE REPLACEMENTS;
IF THE IMAGE BUNDLE HAS PRIOR FLUID INVASION IT IS POSSIBLE FIBER BUNDLE CAN
BREAK. DUE TO THE NATURE OF THESE FIBEROPTIC INSTRUMENTS, THERE IS ALWAYS A RISK
OF DAMAGE TO THE BUNDLE WHEN REPLACING THE INSERTION TUBES.*****REDCRACK STAIN
REMOVAL: IN SOME CASES, SEVERE STAINS MAY NOT BE REMOVED COMPLETELY. BUT WILL BE
IMPROVED PRIOR TO TREATMENT AND CHARGES WILL STILL BE INCURED BY CUSTOMER OR WE
WILL ADVISE TO REPLACE IMAGE FIBER BUNDLE!
90 day Warranty On all Repairs.
LIMITED Warranty: Same exact repair redo at no charge. If it is determined that
original repair sent in due to additional breakage and / or neglect, No redo
performed at No Charge, re-quoted. In some cases it may be necessary for
Portascope.com Inc. to refuse repair and recommend shipping instrument to the
O.E.M. Manufacturers repair facilities.